Frequently Asked Questions
Everything you need to know about your billiards and pool equipment.
How long does shipping take for custom-engraved cues?
Custom engraving typically adds 2-3 business days to our standard processing time. Once shipped, delivery depends on your selected method, usually arriving within 3-7 business days.
What is your return policy on pool cues?
We offer a 60-day satisfaction guarantee. If you are not happy with your purchase, you can return it in new, unchalked condition for a full refund or exchange.
Do you offer tip replacement or cue repair services?
Yes, Seybert's provides professional cue repair services including tip replacement, ferrule repair, and shaft cleaning. Please contact our service department for a quote and shipping instructions.
Can I request a specific weight for my pool cue?
Absolutely. Most cues have a weight range available. You can specify your preferred weight in the order notes, and our technicians will adjust the weight bolts to match your request.
Do you ship billiard supplies internationally?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and package weight.
How do I know if a shaft will fit my current cue butt?
Joint compatibility is key. We list the joint type (e.g., 5/16x18, Uni-Loc, Radial) for every shaft. If you are unsure, our customer support team can help you identify your cue's joint style.